Ventrice D. Humphrey

Objective

Lifelong passion for technology and IT operations. Maximize current second career opportunity (Cloud Computer Support) to learn and earn a role in Compute Operations/Infrastructure.

Over 10+ years of non-professional experience specialized in Linux System Administration. 4 years of professional Cloud Compute Support. I am a lifelong learner with experience in the administration and troubleshooting of Linux servers.

Experienced in installation, tuning, configuration, backup, security, recovery, maintenance and monitoring of Linux systems. Linux and Open-Source technologies are my passion and it's fun. Currently, I am most interested in automation tools, containerized workloads, and continuous integration and continuous deployment (CI/CD) pipelines (DevOps).

Education

Certifications

Verified badges: www.credly.com/users/ventrice-humphrey

• Red Hat Certified Systems Administrator (RHCSA) – Earned 2022
• AWS Certified Cloud Practitioner – Current
• Linux Professional Institute Linux Essentials – Current
• Linux Professional Institute LPIC-1 – Current
• CompTIA A+ – Current
• CompTIA Network+ – Current
• CompTIA Security+ – Current
• CompTIA CIOS IT Operations Specialist – Current
• CompTIA CSIS Secure Infrastructure Specialist – Current
• HashiCorp Terraform Associate (HCTAO-003) – Current
• Studying for: Certified Kubernetes Administrator (CKA)
• Studying for: NVIDIA AI Infrastructure and Operations (NCA-AIIO)

Employment

Akamai Technologies

• Serve as Shift Coordinator
• Provide front-line customer support with a focus on excellent customer service
• Earned NOCC Warrior Shadowing Program and NOCC Emergency Staffing Team (NEST) badges
• Prioritize and manage multiple cases in a fast-paced environment
• Follow incident response procedures and Compute Support Core Values
• Communicate clearly with customers and internal teams
• Apply structured troubleshooting methodology, critical thinking and problem solving
• Troubleshoot customer networking and connectivity across VPCs, firewalls, load balancers and DNS
• Troubleshoot Kubernetes clusters and control planes, custom image creation and deployments
• Troubleshoot Object Storage, Block Storage volumes and Managed Database services
• Resolve customer configuration issues, applying conflict resolution skills
• Advise customers on the Linode API, Cloud Manager and third-party tools
• Manage customer account compromises and protect customer data
• Resolve customer billing and account issues and disputes
• Apply IT compliance and security best practices

Great Lakes Coca-Cola

• Responsible for safe on time transportation of finished product to Company Distribution Centers
• Early retirement buy out due to production facility closure/relocation
• Many different roles and responsibilities over the years

Skills And Interests

• Relevant Coursework: Data Structures, Computer Systems, Databases, Computer Security, Networking and Hypervisors
• Communication: Growth mindset strong soft skills ability to communicate technical information to non-technical audiences
• Operating Systems: Linux (OpenSUSE, Ubuntu, CentOS, RHEL, Fedora, Debian), Mac and Windows
• Tools: Git, Docker, Kubernetes, Jenkins, Terraform, Ansible, Vagrant, Packer, Nagios, Prometheus, Grafana, MySQL, PostgreSQL, Jira, Confluence, Slack, Microsoft Office Suite
• Technologies: Hypervisors, Virtualization, KVM, qemu, Rancher, Harvester, cloud-init, Containers, CI/CD, Automation, Networking, Security, Monitoring, Databases, Web Servers, Load Balancers, Firewalls, DNS, and VPN
• Protocols: IP/TCP, Domain Name System (DNS) protocol, HTTP, HTTPS, SSL/TLS, LDAP, NFS, Samba, SMTP, IMAP, POP3, SNMP, NTP, DHCP, SSH and SCP
• Linux: PXE, RAID, LVM, SELinux, Systemd, GRUB, UEFI, BIOS
• Cloud Platforms: AWS, Azure, Google Cloud Platform, Akamai/Linode, Digital Ocean
• Programming Languages: Python, HTML/CSS, HCL and Bash
• Interests: Family, school, science fiction, horror books, movies, electric bass guitar, Linux, Open Source technologies, Cloud Computing, DevOps, automation, and Scripting
• Memberships: The Linux Foundation, Linux Professional Institute, Free Software Foundation and SDF Public Access UNIX System